Privacy Policy

Chain & Links ("we", "us") respects your privacy. This policy explains what personal data we collect through www.chainandlinks.com, why we collect it, and the choices you have.

What we collect

• Details you give us in our enquiry forms: your name, phone number, email address and the project you are interested in.
• Messages you send us on WhatsApp, by phone or by email.
• Usage data through cookies and similar technologies: pages visited, device and browser type, approximate location, and the ad or link that brought you to our site.

Why we use it

• To respond to your enquiry, share project details, price lists and availability, and arrange site visits.
• To contact you by call, SMS, WhatsApp or email about the projects you asked about.
• To measure how our website and advertising perform, and to show relevant ads.
• To meet legal and regulatory requirements.

Cookies and tracking

We use Google Analytics and Google Tag Manager to understand how visitors use the site, and the Meta (Facebook/Instagram) Pixel to measure and improve our ads. These tools set cookies on your device. You can accept or decline them using the cookie notice on our site. If you decline, we stop these tools from using cookies on your device. To change your choice later, clear this site's data in your browser and choose again.

Who we share it with

We do not sell your personal data. We share it only with service providers who help us run our business, such as our customer-management and messaging systems (including WhatsApp Business through WATI), email providers, Google and Meta, and our authorised sales partners, and only for the purposes above. We may also disclose data when required by law.

How long we keep it

We keep enquiry details for as long as needed to respond to you and follow up on your interest, and as required by law. When it is no longer needed, we delete or anonymise it.

Your rights

Under India's Digital Personal Data Protection Act, 2023, you can ask us to access, correct, update or erase your personal data, withdraw your consent, or nominate someone to exercise these rights for you. Withdrawing consent does not affect anything done before you withdrew it.

Security

We use reasonable technical and organisational measures to protect your personal data.

Contact and grievances

For any request or complaint about your personal data, email contact@chainandlinks.com or call +91 84385 98947. You can also write to us at No.78/2 (138/2), L.B Road, Thiruvanmiyur, Chennai 600041. If you are not satisfied with our response, you may approach the Data Protection Board of India.

Changes

We may update this policy from time to time. The latest version will always be on this page. See also our Contact page.